At Accessories Wholesaler, we prioritize customer satisfaction and transparency. Our return and exchange policy, outlined below, is designed to be clear and easily understood.
- Applicability of Policy:
- This policy applies to all products purchased from our website, accessories-wholesaler.com. Purchases made through third-party platforms are subject to their respective return policies.
- Return/Exchange Procedure:
- Contact our customer support at support#accessories-wholesaler.com within 14 days of product receipt. Include your order number and the reason for return/exchange.
- Our customer support will reply with guidance on the return/exchange process.
- If eligible, we will provide a return label or instructions for the return.
- Return the product in its original condition, with all tags and accessories. Secure packaging is advised to avoid damage during shipping.
- Use the following return address when shipping the product back to us: Room 203, No.60 Zijin North Road, Xialuo House, Futian Street, Yiwu City, Jinhua City, Zhejiang Province, China
- Keep a record of your shipment (tracking number) as we are not responsible for lost or damaged items in transit.
- Upon receipt, we will inspect the product to confirm it meets our return/exchange criteria.
- For defective, damaged items, or errors on our part, refunds or exchanges will be processed within seven days.
- For other returns (e.g., change of mind, sizing issues), refunds are processed within seven days after receiving the returned product.
- For exchanges, the replacement will be sent after we receive and process the returned item.
- For assistance or questions, contact support#accessories-wholesaler.com.
- Shipping Costs for Returns:
- Defective/Damaged Items or Our Error: We cover return shipping costs. Contact within 14 days of receipt. Refunds processed within seven days of return receipt.
- Change of Mind or Sizing Issues: Customer is responsible for return shipping costs. Refunds processed within seven days of return receipt.
- Shipping Costs for Exchanges:
- Defective/Damaged Items or Our Error: We cover all shipping costs for replacements. Contact within 14 days of receipt.
- Change of Mind or Sizing Issues: Customer bears all shipping costs for returns and replacements.
- Time Frame:
- Initiate returns/exchanges within 14 days of receiving the product.
- Refunds processed within seven days of receiving the returned item.
- Non-Applicability of Returns/Exchanges:
- If we do not offer returns or exchanges for specific items or situations, we will clearly mention those exceptions.
Additional Information:
- The return address will be provided via email after initiating a return request.
- No return handling fees apply, and we do not charge for return label generation.
For any clarifications or to start a return/exchange process, reach out to us at support@accessories-wholesaler.com. We are committed to ensuring your complete satisfaction.