Refund and Returns Policy

At Accessories Wholesaler, we prioritize customer satisfaction and transparency. Our return and exchange policy, outlined below, is designed to be clear and easily understood.

  1.  Applicability of Policy:
    • This policy applies to all products purchased from our website, accessories-wholesaler.com. Purchases made through third-party platforms are subject to their respective return policies.
  2. Return/Exchange Procedure:
    • Contact our customer support at support#accessories-wholesaler.com within 14 days of product receipt. Include your order number and the reason for return/exchange.
    • Our customer support will reply with guidance on the return/exchange process.
    • If eligible, we will provide a return label or instructions for the return.
    • Return the product in its original condition, with all tags and accessories. Secure packaging is advised to avoid damage during shipping.
    • Use the following return address when shipping the product back to us: Room 203, No.60 Zijin North Road, Xialuo House, Futian Street, Yiwu City, Jinhua City, Zhejiang Province, China
    • Keep a record of your shipment (tracking number) as we are not responsible for lost or damaged items in transit.
    • Upon receipt, we will inspect the product to confirm it meets our return/exchange criteria.
    • For defective, damaged items, or errors on our part, refunds or exchanges will be processed within seven days.
    • For other returns (e.g., change of mind, sizing issues), refunds are processed within seven days after receiving the returned product.
    • For exchanges, the replacement will be sent after we receive and process the returned item.
    • For assistance or questions, contact support#accessories-wholesaler.com.
  3. Shipping Costs for Returns:
    • Defective/Damaged Items or Our Error: We cover return shipping costs. Contact within 14 days of receipt. Refunds processed within seven days of return receipt.
    • Change of Mind or Sizing Issues: Customer is responsible for return shipping costs. Refunds processed within seven days of return receipt.
  4. Shipping Costs for Exchanges:
    • Defective/Damaged Items or Our Error: We cover all shipping costs for replacements. Contact within 14 days of receipt.
    • Change of Mind or Sizing Issues: Customer bears all shipping costs for returns and replacements.
  5. Time Frame:
    • Initiate returns/exchanges within 14 days of receiving the product.
    • Refunds processed within seven days of receiving the returned item.
  6. Non-Applicability of Returns/Exchanges:
    • If we do not offer returns or exchanges for specific items or situations, we will clearly mention those exceptions.

Additional Information:

  • The return address will be provided via email after initiating a return request.
  • No return handling fees apply, and we do not charge for return label generation.

For any clarifications or to start a return/exchange process, reach out to us at support@accessories-wholesaler.com. We are committed to ensuring your complete satisfaction.

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